Refund policy

Return Policy

All sales are final. We accept returns for refund or exchange, for items damaged in transit.

Refunds and Exchanges

To be eligible for a refund or exchange, you must first email us within 7 days of receiving your artwork at carolee@cox.net to alert us of the damage, then return the damaged item to us. Upon receipt of the damaged item we will ship out a replacement, if available. If a replacement is not available we will refund the full purchase price of your item.

Exchanges (if applicable)

We only replace items if they are damaged. If you need to exchange something for the same item, send us an email at carolee@cox.net and return your item to us. 

Shipping

To return your product, you should contact us prior to shipping the item.

You will be responsible for paying for your own shipping costs for returning the item. Shipping costs are not refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.

Lost or Stolen Packages

Carolee Vitaletti Art is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, Carolee Vitaletti Art will confirm delivery to the address provided, date of delivery, tracking information and shipping carrier information for the customer to investigate.